Earlier this week The War Z was released for gamer's to experience the zombie apocalypse as survivors, but many issues arose in the days to follow the release. Gamer's began to take note of the features the developers showed on Steam regarding server size, game features, and more. A Reddit post highlighted all the features that were incorrect about the game for player's to take note of before deciding to buy the game.
Upon this news reaching Valve and Hammerpoint Interactive the game was removed from Steam by Valve. In the games official forums The War Z executive producer Sergey Titov stated "At the same time it was clear that there were a number of customers that felt that information about the game was presented in a way that could have allowed for multiple interpretations".
Valve's marketing director Doug Lombardi told Forbes in an interview "We've taken steps to correct this and format information presented on our Steam Store page in a way so it provides more clear information about the game features that are present in the Foundation Release and what to expect in the coming weeks. We also want to extend our apologizes to all players who misread information [sic] about game features.
Valve has also offered gamer's who've purchased the game the chance to get refunds if they choose. "We apologize for this and have temporary removed the sale offering the title until we have time to work with the developer and have confidence in a new build. Those who purchase the game and wish to continue playing it via Steam may do so. Those who purchased the title via Steam and are unhappy with what they recieved may seek a refund by creating a ticket at our support site here" stated Doug Lombardi.